Any order placed on our website from Monday to Sunday is processed and dispatched from our warehouse within 2 working business days.

All orders are expected to be received by the customers within 2- 3 working business days. Please note that the delivery timings vary from location to location.

Our business is a Monday to Friday operation. We do not make deliveries over the weekend and on Public Holidays.

Loscious Collection has partnered with Wells Fargo to offer delivery services. There are no charges incurred for delivery within Nairobi. A reasonable fee is however charged on all deliveries outside Nairobi but within Kenya.

The delivery rates cover the first 5 kgs per item and up to 5km from the town of destination.Prices for deliveries outside Kenya will vary according to the destination country. Kindly contact our customer service for advice on the same.

Once your payment has been processed you will receive an email notification within an hour of your purchase containing your invoice. The email will also contain all details of your order.

Problems with your order

We want you to have the best online shopping experience, so if you have any problems with your order delivery please contact our customer service team.

Risk of loss; other terms of sale

All orders are insured by Loscious Collection for loss or theft in transit up to the point of receipt. Kindly note that the same does not apply for your own return service; insurance of the parcel becomes your responsibility.

The risk of loss and title for items purchased by you pass to you upon our delivery of the items to you. We do not take title to returned items until the item arrives at specified drop-off location.